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We accept Cash, Personal Check, Cashier's Check or Money Order for
the initial payment. Credit card payment is accepted only for deposit
payment. The final balance is not due until 14 days prior to your
event/shipping date.
2. WHEN IS THE FINAL CHAIR COVER COUNT DUE?
Final chair cover count is not due until 14 days prior to the event, we will
reserve 5% over the estimation count (due 30 days before the event).
3. DO YOU NEED DEPOSIT TO RESERVE THE CHAIR COVERS?
Yes, $100.00 non-refundable deposit (Credit card payments only) is due to
hold estimated chair covers.
4. DO YOU CHARGE SETUP FEES?
We always tried to help our client as much as we can. We have 2 or 3
helpers available to help delivery, setup, and take down. We will be gladly
do the setup for your event with a small fee of $0.25 each chair cover or
$30 minimum. It applies only to "FULL SERVICE" chair cover rentals and
based on availability.
5. HOW MUCH IS YOUR TRAVEL FEE?
For events held within the radius of 20 miles from West Covina, CA
91792, we only charge you a travel fee of $30.00. If your event location is further than 20
miles, please email us for more detail and availability.
6. DO YOU HAVE ANY DISCOUNTS / OFFER?
Yes, we offer specials every now and then. Please visit our
specials/discounts for our current promotions.
7. HOW EARLY SHOULD I RESERVE THE CHAIR COVERS?
With the low price and great quality that we offer, we tend to be reserved
out on some popular weekends. It would be best to reserve your date as
soon as possible. The normal range is between 2 - 6 months prior to the
event.
8. WHAT MATERIAL ARE THE CHAIR COVERS MADE OF?
Our chair covers are made of polyester, the normal material used for chair
covers.
9. WHAT MATERIAL ARE THE SASHES MADE OF?
Our Sashes are made of organza and they are hemmed all around.
10. HOW DO I TIE THE SASHES?
Instructions on how to tie sash will be sent to you. Simply follow the steps
to make a bow tie sash or a hang sash.
11. HOW TO RETURN THE CHAIR COVERS?
For full service chair cover rentals, we will come after the event and
remove the chair covers for you. For D.I.Y chair cover rentals, all you
need to do is remove the chair covers and pack them back into the
boxes. When packing the chair covers, make sure that they are not wet
because they might get damaged if packed on damp condition. Leave chair
covers to dry before you pack them into the boxes. Affix the return label
before you dropped them off at the nearest shipping carrier store before
3pm the next business day after the event.
12. WHAT IF THE CHAIR COVERS ARE DAMAGED?
We expect normal wear and tear on our chair covers. In the conditions
that the chair covers are damaged due to candles burnt or stained from
wine, there will be a small nominal amount of $4.00 per chair cover and
$2.00 per sash charged to your account.
13. DO I NEED TO SIGN THE CONTRACT IN PERSON?
We could mail, fax or email the contract to you. You just need to fax it back
to us (626.408.6685) and we'll take care of the rest.
14. CAN I GET SAMPLE OF THE CHAIR COVER?
Of course. We encourage our clients to get a sample prior reserving the
rental items. We want you to feel comfortable with the size and color of our
rental items. Go to our contract page to submit your request. Sample fee
is $10.00 including shipping. If you decided to reserve the date, the
$10.00 credit will apply to your account.
15. HOW MUCH TIME DO YOU NEED TO DO THE SETUP?
We need at least 1 hour for every 100 counts.
16. WHAT TYPE OF CHAIR COVERS DO YOU CARRY?
We currently only carry standard banquet chair covers. We will carry
folding chair covers in the near future. If you need rental for folding chair
covers. please ask :)
17.HOW MUCH DO YOU CHARGE FOR SHIPPING BOTH WAYS?
Please send us a quote request, we'll send you the shipping quote. Shipping
quoted is estimation only and will be re-quoted one month prior to shipping
date. Shipping is quoted both ways which means it includes the return label.
18. DO YOU RENT FOLDING CHAIR COVERS?
Currently, we only rent banquet chair covers. We might rent folding chair
covers for future event date, please send us inquiries. But, we do sell
folding chair covers if you are interested in purchasing them.
19. WHAT OTHER THINGS DO YOU RENT/SELL?
We only rent white/ivory polyester banquet chair
covers with organza
sashes. We sell: white polyester banquet
chair covers, ivory polyester
banquet chair covers, white folding chair covers,
organza sashes in
various colors.
20. CAN I USE CHAIR COVERS FOR MY OUTDOOR EVENT?
Our chair covers are banquet chair covers and
they are intended for an
indoor events ONLY.
21. IF I RESERVE THE DATE FOR FULL SERVICE, DO I NEED TO HAVE
SOMEONE WAITING WHILE THE HELPERS DO THE SETUP?
No, we do not need someone to wait for the
helpers. They will do the setup
by themselves. Please put note on the event
information sheet of the setup
details; how many would be in the banquet room,
how many tables have 8
or 10 chairs, do you need chair covers at the
sign in table or vendors table.
The helpers would need this information so that
they setup the chair covers
according to your preference.
22. DO I HAVE TO WASH OR CLEAN THE RENTAL ITEMS AFTER THE EVENT?
No. You do not clean the rental item. We do
the cleaning for you. When you
are returning the rental items, please make sure
that they are dry and free
of food so that they do not get molded or damaged
during the shipment back
to us. If there is excessive dirt or stain,
please kindly clean them and dry
them before putting them back into the box.
info@weddingconcept.com